Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: you will be responsible for all return shipping charges. Return shipping costs may vary from those calculated at the time of purchase.
To start a return, you can contact us at info@reinhardplank.it.
Please note that returns must be sent to the following address:
Reinhard Plank SRL
Attn: Returns
Viale Ivo Montagni 102
Limite sull’Arno, Florence 50050
Italy
If your return is accepted, we’ll send you a return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@reinhardplank.it.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.