shipping 2.0

Delivery & Services

Product delivery will be with a courier designated by TTM Studio on behalf of Reinhard Plank.

In order to successfully fulfil the delivery of the product(s), We require the presence of the Client (or other person appointed by the Client) at the address specified in the Order Proposal form.

If the delivery can’t be successfully fulfilled, Reinhard Plank will try to contact the Client at the e-mail address provided in the Order Proposal form, with the intent to define and solve non-delivery issues.

If the above-mentioned attempt fails, the Purchase Order will be considered null.

Reinhard Plank will provide communication about the cancellation via e-mail at the e-mail address specified in the Order Proposal form.

In this case, if the Client had already paid the product(s), We will pay back the full amount minus expenses incurred for the delivery retries and for the re-taking of the product(s).

When receiving the delivery, the Client must check the package in order to verify the absence of evident damages, alterations, and to make sure that the package is not altered in its closure parts.

All orders are processed in EURO (EUR, €).

Your order should arrive in approximately 2-7 business days after shipping, Monday through Friday.

Please make sure that the shipping address is correct as we are unable to amend order information once the merchandise has left our warehouse and is on the way to you. In addition we cannot process an order where a P.O. box, APO/FPO, or Freight Forwarder address is given as the delivery address.


Any eventual Returned Products will be re-delivered by Reinhard Plank at the same delivery cost to the Customer, as long as our return procedure is followed.


All prices on our website include V.A.T where applicable, as well as any charges of applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.

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