SHIPPING & RETURN

Shipping information

Shipping costs are calculated at Check Out according to the final destination of the delivery. Shipping costs depend on the destination of your order and will change depending on the quantity and/or size of the products ordered. If the size of your order is 30x30x20cm, the shipping costs will be lower than if the size of your order is larger than 40x40x20cm. At the end of your order, the system automatically gives you the total amount.

You can get an idea of the shipping costs by looking at tables 1 and 2 below.

Tab.1:

PACKAGING 30X30X20 CM
SHIPPING AREAS COUNTRIES
ECONOMY SHIPPING COSTS (2/7 WORKING DAYS*)
PRIORITY  SHIPPING COSTS (24/72 HOURS*)
AREA 1 Italy, San Marino ALWAYS FREE ALWAYS FREE
AREA 2 Austra, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lichtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary €20.00 €32.00
AREA 3 Albania, Algeria, Andorra, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia & Herzegovina,Brunei, Canada, China, Cyprus, Egypt, Gibraltar, Hong Kong SAR, Iceland, India, Israel, Jordan, Kuwait, Lebanon,
Libya, Malta, Moldova, Montenegro, Morocco, Myanmar (Burma), Nepal, North Macedonia, Norway, Oman,Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia,Serbia, Sri Lanka, Syria, Tunisia, Turkey, Ukraine, United Arab Emirates,United States (60 of 62 states), Yemen
€33.00 €42.00
AREA 4  Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica,
Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Indonesia, Jamaica, Japan, Laos, Macao SAR, Malaysia, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Philippines, St. Kitts & Nevis, St. Lucia, St. Martin, Singapore, Sint Maarten, South Africa, South Korea, St. Vincent & Grenadines, Suriname, Taiwan, Thailand, Timor-Leste, Trinidad & Tobago, Turks & Caicos Islands,
United States (2 of 62 states), Uruguay, Venezuela, Vietnam, British Virgin Islands
€43.00 €49.00
 AREA 5
 Rest of the world
€49.00 €58.00

 

Tab. 2:

PACKAGING 40X40X20 CM
SHIPPING AREAS COUNTRIES
ECONOMY SHIPPING COSTS (2/7 WORKING DAYS*)
PRIORITY  SHIPPING COSTS (24/72 HOURS*)
AREA 1
Italy, San Marino
ALWAYS FREE
ALWAYS FREE
AREA 2
Austra, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lichtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary
€25.00 €40.00
AREA 3
Albania, Algeria, Andorra, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia & Herzegovina,Brunei, Canada, China, Cyprus, Egypt, Gibraltar, Hong Kong SAR, Iceland, India, Israel, Jordan, Kuwait, Lebanon,
Libya, Malta, Moldova, Montenegro, Morocco, Myanmar (Burma), Nepal, North Macedonia, Norway, Oman,Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia,Serbia, Sri Lanka, Syria, Tunisia, Turkey, Ukraine, United Arab Emirates,United States (60 of 62 states), Yemen
€47.00
59.00
AREA 4
 Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica,
Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Indonesia, Jamaica, Japan, Laos, Macao SAR, Malaysia, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Philippines, St. Kitts & Nevis, St. Lucia, St. Martin, Singapore, Sint Maarten, South Africa, South Korea, St. Vincent & Grenadines, Suriname, Taiwan, Thailand, Timor-Leste, Trinidad & Tobago, Turks & Caicos Islands,
United States (2 of 62 states), Uruguay, Venezuela, Vietnam, British Virgin Islands
€60.00 €70.00
AREA 5
Rest of the world
€68.00  €80.00

 

Delivery of the product shall be made by a courier appointed by TTM Studio on behalf of Reinhard Plank.

In order to successfully deliver the product(s), we require the presence of the Customer (or other person appointed by the Customer) at the address indicated.

If delivery cannot be made successfully, Reinhard Plank will attempt to contact the customer at the e-mail address provided at the time of purchase, with the intention of defining and resolving non-delivery issues. If the attempt fails, the purchase order shall be considered void. Reinhard Plank will communicate the cancellation by e-mail to the e-mail address provided at the time of purchase. In this case, if the customer had already paid for the product(s), we will refund him/her the full amount deducting the costs incurred for the delivery attempts and for taking back the product(s).

Upon receipt of the delivery, the Customer must check the package for visible damages, alterations, and to ensure that the package is not altered in its closing parts.

All orders are processed in EURO (EUR, €).

The delivery time for your order is approximately 2-7 working days after dispatch, Monday to Friday, unless unexpected issues due to customs clearance operations.

Please ensure that the shipping address is correct as we are unable to change the order information once the goods have left our warehouse and is on its way. We also cannot process an order where a PO Box, APO/FPO, or Freight Forwarder address is given as the delivery address.

 

IMPORTANT INFORMATION ON INTERNATIONAL DELIVERY OUTSIDE THE EUROPEAN UNION AND THE UNITED KINGDOM


Products that are returned due to problems caused by the courier/customs will be resent by Reinhard Plank without any further costs being charged to the customer.

VAT

If your order's final destination is to be considered into the Schengen area you will not have to worry about paying additional costs due to VAT or customs duties. If the final destination is outside of the Schengen agreement at the time of ordering, the final cost will not include VAT, which will be applied later on arrival at customs along with any other customs charges.

Returns and exchanges

It is important that you feel comfortable with your Reinhard Plank hats, so we are happy to do our best to support you with the return and exchange procedures.

In the event that you would like to exchange your hat or its size , Reinhard Plank undertakes to return the product free of charge, please take a look at the following return procedure that is mandatory.

We guarantee a refund of any item purchased on Reinhard Plank, once it is returned at the original condition within 14 days from its receipt. We do our best to meet the needs of our customers and to make the return process quick and accurate.

Return Procedure

As a Customer you have the right to return the Product(s) from your Order, with no penalty and no requirement to specify a reason, by returning the Products you received to Reinhard Plank within fourteen (14) days from the date such Products were delivered.

In order to make a valid and effective return, please follow these conditions:

  • Keep items and packaging in good conditions

Once you decide to return the product(s) you must not use them and must take good care of them while they remain in your possession. The product(s) must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you. Please note that where possible, any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.

  • Send us the order information

To exercise your rights to cancel a contract, you must send the information below to us by email to: reinhardplank@ttmstudio.com or by post to our address: 

Reinhard Plank. Capraia e Limite (50050 – Firenze) –Viale Ivo Montagni 102, 50050, Italy.

Information to be sent:

  • Date of request
  • Your First name and Last name
  • Your Email
  • Your Phone
  • Address where the product(s) will be picked up
  • City
  • Zip Code
  • Country
  • Reason of return

I hereby give notice that I cancel my contract of sale of the following product(s) - you can check the following information in the e-mail you received at the moment you placed the Order.

Product(s) Name

Order Number

Date of Order

Date Order received

  • Return products by courier

Ensure the product(s) are in a securely wrapped parcel. 

We will contact you to schedule an appointment for the pickup by an Reinhard Plank trusted delivery service.

  • Get Refunded

Please note we will refund you in 14 (fourteen) calendar days from the date on which we receive the returned product(s) to the specified address. Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Reinhard Plank right to withhold amounts for products which are found damaged on return.

You will be refunded the amount you paid for the product(s) not including your delivery charges.

All returns are subject to Reinhard Plank’s verification that returned Products are still in original condition.

We will only accept returns or replacement or refund requests solely for Products that were purchased from the Website https://www.reinhardplank.it. Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.

If you need support or further information about Reinhard Plank Return Policy don't hesitate to contact us.

Please note our all our emails and communication are conducted in English or Italian.

 

Changes

If you would like to exchange any of the products on the site, please specify the new size or model you would like to receive by emailing us at info@reinhardplank.it, tell us the reason for your exchange and follow the return process above.

We strive to send your exchanged items within 14 days of receiving your item in our warehouse.

Defective products

If you are not satisfied with one of your purchases and think that the products you have received may be faulty due to a manufacturing error, please contact us. Please note that each Reinhard Plank hat is handcrafted on the spot and that the photos in the online shop are for illustration purposes only. Therefore, only visible damage and not small variations in shape, decoration and colour will be considered defects.

Please provide as much information as possible about the product and the order, possibly including one or more detailed photos. 

When you return a faulty product to us, we will examine the returned product and notify you of the refund by email within a reasonable period of time. We will usually process your refund as soon as possible and, in any event, within 30 (THIRTY) calendar days from the day we have confirmed to you by email that you are entitled to a refund for the faulty product. Products returned due to a defect will be refunded in full, including the shipping costs for sending the (defective) item and the cost to return the item to us.  In case of a defective product, any customs or import duties imposed on defective products returned to Italy will be paid by Reinhard Plank.

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